Prohosters support ICQ/IRC ?

[Hypo]

Anyone know how I can contact prohosters urgently? Their ticketing system is too slow. If anyone has the ICQ number please give it to me. Do they have an irc with tech support?

[Fossil]

Here is one guy i have talked to before about their service
his name is Matt, his number is 1490464

hope this helps

[Muff]

Why dont you look at their site. that might help. http://bbs.adultwebmasterinfo.com/ubb/confused.gif

[Hypo]

Thanks!

[Hypo]

Their site doesn't have ICQ listed ANYWHERE!

[e-van]

look at the site and go to contact us, and you'll go to a page where you'll be able to log to their IRC room, they are always around

[hickmant]

POSTERS,

I haven't been with it for a while. I actually came back into the scene in probably May. I am not going to lay down excuses, I never have I never will. What I will say is this, we are pushing 300Mb/s and strong, had our signups turned off for 4 months due to the tremendous growth we experienced, and just recently turned them back on. Now we turned them off because we KNEW we couldn't handle the business rather than taking customers money. It's amazing to see all the posts about prohosters when it's bad, not to mention KONG's kind words. The fact is we have had our ups and our downs. We were supposed to EVER be a small company, I had no idea that Pro Hosters would blow out of the water. It was supposed to be a simple place to pay my bills, but instead it's grew into something huge. Something, admittedly that I wasn't able to handle for a while due to other extinuating circumstances. I appreciate all support from any user. I will run quickly through the issues that have held us back from growing, not excuses just the issues:

#1. We were buying 10-15 machines a month
#2. We did 200Mb/s within 2 months of business
#3. Our machines were becoming full of space and users were using entirely too much cpu
#4. SEMI DEDICATED took off unbelievably fast.
#5. In the month of january alone we signed up 250 customers
#6. We didn't bill for 3 months.
#7. Our network provider had continous problems.
#8. we relied on one network.
#9. we relied on single machiens.

And here are the resolutions I have put into place:

#1. We now have two dual 1Gb/s connections with dual providers VERIO and Broadwing
#2. Our biggest problem was virtual hosting, heh it was hard as heck to keep up because of the amount of users per box and the possibilities. We have implemented CLUSTERED virtualhosting with 7 dual 933's 1GB of ram with a 1TB Raid array.
#3. We have seperated dedicated semi dedicated and virtuals network wise.
#4. We have caught up on billing besides Junes.
#5. We have secured even lower rates on our bandwidth to optimize profits for more support.
#6. We are reinstating all forms of support including ticketing,email,icq,irc and phone support.

Although things have been rough, we have had some users stick it out. We dish out credits constantly to help our users with their loss. We ARE BACK. And we are about to make a huge impression. So the talk about the negative heat we have taken on this board vs the positive (old positive) is about to happen again. I am very pleased with the direction prohosters is heading and I am positive you will be too. Thank you for all your support.


Theodore D. Hickman Jr.
Pro Hosters L.L.C.
President/CEO
ted.hickman@prohosters.com
http://prohosters.com

[Hypo]

Just to let everyone know, this post wasn't a complaint about prohosters, I'm very happy with them. Just needed to contact them quickly is all!

[nightangel]

i've been at prohosters for awhile. ted is really dedicated to providing the best service he can. i went from virtual, to semi dedicated to dedicated without any problems at all and ted or his staff is always available by icq or phone when i called to get help. they are the best hosts i've ever tried.

[The Jolly Juicer]

I've been with Prohosters pretty much from the start.
There has been issues, and what I've always loved is that Ted and the crew were always honest about them. They never told me it was at my end or any of the usual crap you hear. And they were always available to discuss issues. Support is by far the best I've ever encountered.
I stuck with them for those reasons. I always knew what was up, and I knew what steps were being taken to rectify the problems.
Other than uptime, there is no greater need from a webmaster than good communication with their host, and that is something I've always had and appreciated.

This last few weeks have been excellent. Servers have begun increasing in speed, and problems have virtually dissapered completely. The one or two I did have were sorted out within 30 minutes via IRC.

I now have 4 domains on Prohosters, and I will probably add a whole heap more in the future.
I knew they were new when I signed up with them, and I expected growing pains. Now I'm reaping the rewards for hanging in there.

Jason.

[sairanx]

I have been very pissed at them and at some moment even wanted to switch to an other provider....

I think that they've sorted out their problems and i'm very happy about them at the moment. I hope that they'll be able to run their business the same way as it has been (most of the time).