hickmant
06-20-2001, 07:31 PM
POSTERS,
I haven't been with it for a while. I actually came back into the scene in probably May. I am not going to lay down excuses, I never have I never will. What I will say is this, we are pushing 300Mb/s and strong, had our signups turned off for 4 months due to the tremendous growth we experienced, and just recently turned them back on. Now we turned them off because we KNEW we couldn't handle the business rather than taking customers money. It's amazing to see all the posts about prohosters when it's bad, not to mention KONG's kind words. The fact is we have had our ups and our downs. We were supposed to EVER be a small company, I had no idea that Pro Hosters would blow out of the water. It was supposed to be a simple place to pay my bills, but instead it's grew into something huge. Something, admittedly that I wasn't able to handle for a while due to other extinuating circumstances. I appreciate all support from any user. I will run quickly through the issues that have held us back from growing, not excuses just the issues:
#1. We were buying 10-15 machines a month
#2. We did 200Mb/s within 2 months of business
#3. Our machines were becoming full of space and users were using entirely too much cpu
#4. SEMI DEDICATED took off unbelievably fast.
#5. In the month of january alone we signed up 250 customers
#6. We didn't bill for 3 months.
#7. Our network provider had continous problems.
#8. we relied on one network.
#9. we relied on single machiens.
And here are the resolutions I have put into place:
#1. We now have two dual 1Gb/s connections with dual providers VERIO and Broadwing
#2. Our biggest problem was virtual hosting, heh it was hard as heck to keep up because of the amount of users per box and the possibilities. We have implemented CLUSTERED virtualhosting with 7 dual 933's 1GB of ram with a 1TB Raid array.
#3. We have seperated dedicated semi dedicated and virtuals network wise.
#4. We have caught up on billing besides Junes.
#5. We have secured even lower rates on our bandwidth to optimize profits for more support.
#6. We are reinstating all forms of support including ticketing,email,icq,irc and phone support.
Although things have been rough, we have had some users stick it out. We dish out credits constantly to help our users with their loss. We ARE BACK. And we are about to make a huge impression. So the talk about the negative heat we have taken on this board vs the positive (old positive) is about to happen again. I am very pleased with the direction prohosters is heading and I am positive you will be too. Thank you for all your support.
Theodore D. Hickman Jr.
Pro Hosters L.L.C.
President/CEO
ted.hickman@prohosters.com
http://prohosters.com
I haven't been with it for a while. I actually came back into the scene in probably May. I am not going to lay down excuses, I never have I never will. What I will say is this, we are pushing 300Mb/s and strong, had our signups turned off for 4 months due to the tremendous growth we experienced, and just recently turned them back on. Now we turned them off because we KNEW we couldn't handle the business rather than taking customers money. It's amazing to see all the posts about prohosters when it's bad, not to mention KONG's kind words. The fact is we have had our ups and our downs. We were supposed to EVER be a small company, I had no idea that Pro Hosters would blow out of the water. It was supposed to be a simple place to pay my bills, but instead it's grew into something huge. Something, admittedly that I wasn't able to handle for a while due to other extinuating circumstances. I appreciate all support from any user. I will run quickly through the issues that have held us back from growing, not excuses just the issues:
#1. We were buying 10-15 machines a month
#2. We did 200Mb/s within 2 months of business
#3. Our machines were becoming full of space and users were using entirely too much cpu
#4. SEMI DEDICATED took off unbelievably fast.
#5. In the month of january alone we signed up 250 customers
#6. We didn't bill for 3 months.
#7. Our network provider had continous problems.
#8. we relied on one network.
#9. we relied on single machiens.
And here are the resolutions I have put into place:
#1. We now have two dual 1Gb/s connections with dual providers VERIO and Broadwing
#2. Our biggest problem was virtual hosting, heh it was hard as heck to keep up because of the amount of users per box and the possibilities. We have implemented CLUSTERED virtualhosting with 7 dual 933's 1GB of ram with a 1TB Raid array.
#3. We have seperated dedicated semi dedicated and virtuals network wise.
#4. We have caught up on billing besides Junes.
#5. We have secured even lower rates on our bandwidth to optimize profits for more support.
#6. We are reinstating all forms of support including ticketing,email,icq,irc and phone support.
Although things have been rough, we have had some users stick it out. We dish out credits constantly to help our users with their loss. We ARE BACK. And we are about to make a huge impression. So the talk about the negative heat we have taken on this board vs the positive (old positive) is about to happen again. I am very pleased with the direction prohosters is heading and I am positive you will be too. Thank you for all your support.
Theodore D. Hickman Jr.
Pro Hosters L.L.C.
President/CEO
ted.hickman@prohosters.com
http://prohosters.com