DataHos###ters ! If your looking for a host read this [Archive]

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twasula

03-02-2002, 08:54 PM

I would like all those who are thinking about using these guys you should read these. I have deleted part of the name to avoid possible legal issues.This is mey last email to them: Hey you know what I'm not the thief here I love how you want to turn everything around on everybody, Your company with out authorization TOOK MY money and then it's me acting like a Kid Because I don't like it and have informed you that I am reporting it to my bank!!!!!! And then Its Me going on the fraud database Like I did some thing wrong here, Your a piece of work! This was the last email from them: Grow up already, what are you 16? You really need to learn how to address people, you sound like a child. I will look to see where you were billed and credit the money, but I'm also adding your Credit Card, and personal information to the fraud database. Goodbye. Your emails will not be received by us anymore, you are on kill-filter. Regards, --support --data###ters.com ----- Original Message ----- From: ezarizona To: support@data###ters.com Sent: Saturday, March 02, 2002 8:22 PM Subject: You kick me off then after I leave you bill me anyways!!!!!!! Why have you billed my Credit Card ! I am reporting this to my Bank on Monday as an unauthorized Charge ! ----- Original Message ----- From: support@data###ters.com To: TOM P WASULA Sent: Wednesday, February 27, 2002 8:14 PM Subject: Re: Data###ters.com Sites are coming down tonight at midnight. Regards, --support --data###ters.com ----- Original Message ----- From: support@data###ters.com To: ezarizona@home.com Sent: Wednesday, February 27, 2002 12:18 PM Subject: Data###ters.com Thomas Wasula, Tonight at midnight we will shut down your account. We are still pinging your domains to our servers, when are you moving? Regards, --support --data###ters.com Listen, let's end this on a good note, OK? I'm sorry it didn't work out, OK? Again, much success with your future projects. Regards, --support --data###ters.com ----- Original Message ----- From: ezarizona To: support@data###ters.com Cc: Datahosters Sent: Thursday, February 14, 2002 7:58 PM Subject: Re: All sites dead again My last email, 1)First upon review of all emails to and from you I have ot a clue as to your referance to being "rude" to support, I beg you to show me one email that was "rude". 2) I was down for 4 days due to your issue with plesk. I clearly asked about it on dec 27th here is you reply in blue I lied more questions: You mention PHP but not Perl or CGI and I will need that for AutoGallery and TGSW (and randomizer for that matter). Please let me know. Sorry Tom PHP, MySQL, phpMyAdmin, CGI, Perl, are all standard. 4) I wrote about very slow servers your reply. Check your error logs, they are loaded with errors. Regards, --support --data###ters.com then the next day From you Problem solved, not your fault, our fault. You signed up on the 28th of December. Your next billing date is the 28th of this month. You will not be billed until Feb 28th. February is free. (Overage charges DO apply). I hope this makes up for your troubles. This problem wont happen again, it was the Plesk log files, they were exceeding 2GB. We have fixed this and set them to delete daily. Enjoy the rest of your weekend & I apologize once again. Regards, --support --data###ters.com my reply Why thank you very much This is unexpected but much appreciated. I try to keep up on things and run this business professionally. I have posted several time on the boards about your services and how much I like it here, This is another example of good business practice. Apology excepted and appreciated. As long as things get resolved in a timely manner I will be here for ever. Thanks again Tom 3) I was down again with the two day thing Jan 27-28th here I'm not trying to be a pain but I still am at a crawl here on all three of my sites and it's been 2 days now , cgi-bin extremely slow, is there a resolution coming soon? <a href="http://www.sex-spot.com" target="_blank">www.sex-spot.com</a> <a href="http://www.worldthumbs.com" target="_blank">www.worldthumbs.com</a> <a href="http://www.sexhussy.com" target="_blank">www.sexhussy.com</a> ----- Original Message ----- From: support@data###ters.com To: ezarizona Sent: Monday, January 28, 2002 12:19 PM Subject: Re: Real slow The issue from last night is being resolved. Everything will be back to normal today. Regards, --support --data###ters.com Feb 11th All my sites are once again dead, "cannot be found" <a href="http://www.sex-spot.com" target="_blank">www.sex-spot.com</a> <a href="http://www.wordthumbs.com" target="_blank">www.wordthumbs.com</a> <a href="http://www.sexhussy.com" target="_blank">www.sexhussy.com</a> Whats up? Feb 14 Dead again 2/14/02 What in the world is going on, please help. Plus all the trouble domain notices that I never had explained. I just don't see this rude un profesional, I see a flustrated webmaster trying to make a living and getting the run around. I have every email used from and to you. ----- Original Message ----- From: support@data###ters.com To: ezarizona Sent: Thursday, February 14, 2002 4:50 PM Subject: Re: All sites dead again If you don't understand downtime, you are in the wrong business. FYI: You have been with us about 2 months, and the server was down 2 times. In turn, we are still living up to our 99% + uptime, per month. Do the math. We are asking you to leave, because we would rather not have you as a client. The way you address support is rude, and the way you conduct business is beyond our scope. With all of the clients we have, we have never experienced such un-professionalism from anyone as well as rudeness. Goodbye and we wish you much success with your future projects. Regards, --support --data###ters.com ----- Original Message ----- From: ezarizona To: support@data###ters.com Sent: Thursday, February 14, 2002 6:40 PM Subject: Re: All sites dead again I love it you guy's are some thing else, I get emails from 4 people that they can't approve my site as it went 404, and I let you know about it and you ask me to leave. That is really something. I have already purchased my own server and had every intention of leaving on the 28th what I don't understand is why you would ask me to leave? I have been down 4 times and been sent all kind of problem domain notices and for that I get the boot. This is amazing. Whats worst is that I referred to you another webmaster who is using you as well. ----- Original Message ----- From: support@data###ters.com To: ezarizona Sent: Thursday, February 14, 2002 4:20 PM Subject: Re: All sites dead again We restarted apache. This is common, it was for 1 second. Your free month is up on the 28th of this month at which time we will ask you to find a new hosting Company. That gives you 14 days, which should be more then enough time. Regards, --support --data###ters.com ----- Original Message ----- From: ezarizona To: support@data###ters.com Sent: Thursday, February 14, 2002 6:14 PM Subject: Re: All sites dead again Dead again 2/14/02 What in the world is going on, please help. ----- Original Message ----- From: support@data###ters.com To: ezarizona Sent: Monday, February 11, 2002 4:28 PM Subject: Re: All sites dead again Back up, we simply had to reboot the server, this is a common practice. Regards, --support --data###ters.com ----- Original Message ----- From: ezarizona To: support@data###ters.com Sent: Monday, February 11, 2002 6:04 PM Subject: All sites dead again All my sites are once again dead, "cannot be found" <a href="http://www.sex-spot.com" target="_blank">www.sex-spot.com</a> <a href="http://www.wordthumbs.com" target="_blank">www.wordthumbs.com</a> <a href="http://www.sexhussy.com" target="_blank">www.sexhussy.com</a> Whats up? These all are unedited from the company to me and my responces. I just think all should know that when you get a cheap host you can expect this kinda stuff! I learned the hard way I guess. This is not meant to hurt or attack anybody it is here for help YOU make a good decsion BEFORE YOU too get treated like this. <img border="0" title="" alt="[Mad]" src="mad.gif" />

PeepNTom

03-02-2002, 09:21 PM

firstly, I'm not with datahosters and have no affiliation with them. that being said.... as with anything, there is always 2 sides to every story. I heard of some issues with plesk from another source which probably is worked out by now. And servers are machines, and machines have faults here and there including downtime. If you really feel you were screwed, suck it up and deal with it like an adult which in my eyes doesnt include a post on a public board. I was screwed over on several occassions by one particular host but I didnt act like this and go badmouthing them no matter how pissed I was. But thats just me, everyone does there own thing. this is just my .02, good or bad... thats my story and I'm stickin to it <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" />

twasula

03-02-2002, 09:30 PM

Ya I can suck it up after I get my money back but really felt that others should know about some of the crap these guy's think they can get away with. So I speak my mind and if they don't like it thats just to bad. NO one should have to go thru crap like this and IF maybe YOU and Others Spoke up ON public boards about bad comparies some others may have avoided companies with these kinds of business practices.As far as 2 sides to every story I have posted the emails form me and from them as to show both sides.

ausboy

03-02-2002, 09:55 PM

It would be far more professional to at least give them the opportunity to refund your money before you bring it to the boards. They fucked up once, they fixed it, they compensated you for it. I'm sure they would have your CC problem fixed as well if you had given them the chance, and at least a business day, to do it. The internet may be 24/7, some aspects of business are not. Like Peep N Tom, I also have had major hosting hassles, and they were all solved without dragging it thru a public board.

Jon

03-02-2002, 10:00 PM

Umm...Dude...blanking out the letters does no do anything... Toker needs to have input on this...But as far as I have seen I have never seen a complaint about datahosters... Jon

twasula

03-02-2002, 10:14 PM

First let me say I did write toker a private email that he never replied to. Second I could have let it all go as a matter of fact I had let it go since I left on the 27th, I had not said a word I just went away. Then I get the crarge to my CC, and I write them and they give me the responce THAT THEY ARE TAKING MY PERSONAL,CC, INFO A PUTTING THEM ON A FRAUD LIST!!!!!!! WHAT SOULD I DO LET THEM RUN ALL OVER ME? TO DO AND SAY WHAT EVER THEY WANT TO! TO TAKE PERSONAL INFO AND CC INFO TO A FRAUD DATABASE? NO WAY NOT ME I'M A 42 YEAR OLD MAN AND I REFUSSE TO BE PUSHED AROUND BY ANYONE. GET SOME BACKBONE AROUND HERE!

PeepNTom

03-02-2002, 10:50 PM

I see from the emails they admitted they had some problems but then gave you 1 month free for those problems on their end. how do they owe you money still? I am unclear on that.

twasula

03-02-2002, 11:34 PM

I removed all 3 website on the 27th they told me to be gone on the 28th. I informed them I had revoved all information, Then on the 28th they billed me for another month anyway. I found that out by my online banking

LiveDose

03-03-2002, 03:26 AM

I usually try and stay out of these things because it is impossible to know all of the details in a one on one. Assuming that thread of emails is complete & the details of this situation are correct I have to say that I understand Twasula's frustration. In these instances ties and biases should be put aside because if each and everyone of those things had happened to any of us we would be fuckin' pissed as hell. (I know I would). I think the fraud database comment (which was completely unnecessary & uncalled for) put Twasula over the top and I have to agree with the points he has made here. All too often on the web customers get treated less than appropriately. I have owned a number of businesses in my "short" life including a restaurant in NYC and my goal AS THE BUSINESS was to keep people happy . When situations came up that did not go well I tried my best to part ways on pleasant terms so as to avoid this kind of publicity. Also you would be amazed at how many customers return if these situations are handled especially well. It is just not worth it and fighting back with a customer IS WHAT IS UNPROFESSIONAL. Customers are not unprofessional they are customers. Some are more demanding, some are devious or troublemakers but they are customers. If you don't want them as customers then you simply don't take their money. Those are my feelings about this but again I'll add that I am not a party to this and don't have all the facts. I just agree that people should get some balls and show support for fellow webmasters who are wronged. There is this strong vibe in this business that if someone is not a webmster porn god or community leader that they should just take it up the ass when they are in a conflict with a bigger party. That's bullshit. K, now kick my ass... I'm ready... Just don't scream too loud I'm trying to watch FAST & THE FURIOUS on my new 43"! I fuckin' love the porn biz... My final point is that I have only heard good things about Datahosters and think that this is most likely an isolated situation but still one at that... I'm sure they will respond here and try and clear this up. Peace y'all, LD <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" />

LiveDose

03-03-2002, 03:31 AM

<blockquote>quote:<hr />Originally posted by PeepNTom: I see from the emails they admitted they had some problems but then gave you 1 month free for those problems on their end. how do they owe you money still? I am unclear on that.<hr /></blockquote>Twasula is claiming they billed him after his service was shut off Peep... LD

SuperGuy

03-03-2002, 07:50 AM

I know Tom, and I host at datahosters. I am the webmaster that Tom referred to datahosters. This occured after we had a *major* melt down with another hosting company that was small and simply not prepared to deal with adult gallery sites that generate a coupla K in hits a day. I was looking for hosting that I could count on for technical support and relability (if not I was setting up my own dedicated). Although Tom may be upset, I *personally* have found the datahosters service stellar. When I upgraded from one plan to another, they mistakenly charged my credit card twice. A simple email resolved the problem within a business day. I began with the assumption it was a mistake, and it was, and it was resolved quickly and with apologies. Downtime? Of course! Unacceptable amounts of downtime? Nope. I have been running different sites for a while now, datahosters has supplied me with a reliable, affordable host. Any problems that have come up have been resolved quickly and professionally. I am not saying that Tom imagined problems with his hosting, I am just giving my opinion on DataHosters service. I would not hesitate to recommend them to a friend.

viper2K1

03-03-2002, 08:08 AM

What's up with that slow CGI thing ? I'm about to have RB4 installed on datahosters ... should I reconsider <img border="0" title="" alt="[Confused]" src="confused.gif" />

shane

03-03-2002, 08:11 AM

downtime sux!! my sites at interaid.com have been down never in 6 months. except for a couple of 2 minute reboots

trip

03-03-2002, 09:12 AM

I had the same shit with raqshack.net .. you save $$$ on hosting but pay alot more on downtime and lowsy service...

Rui

03-03-2002, 09:26 AM

<blockquote>quote:<hr />Originally posted by trip: I had the same shit with raqshack.net .. you save $$$ on hosting but pay alot more on downtime and lowsy service...<hr /></blockquote>I think shane explained very well how rackshack.net works <img border="0" title="" alt="[Roll Eyes]" src="rolleyes.gif" />

pr0view

03-03-2002, 09:46 AM

my dedicated server has had less than 2 hours of downtime for 18 months. my virtual server has never EVER been down for 12 months. but i guess it's just me <img border="0" alt="[Hi]" title="" src="graemlins/hi.gif" /> i dunno what the real story is but the bottom line is that you should be VERY careful where you host. don't jump after the low prices 'cause you really get what you pay for. as a fellow webmaster once said to me "today everyone is trying to host everybody" <img border="0" title="" alt="[Roll Eyes]" src="rolleyes.gif" />