is CCBILL scrubbing too hard or....

[Dawgy]

this week i have seen my ccbill sales go from fairly decent to literally zero. with a sponsor that i have NEVER had worse than 1:400 with i am suddenly 0:3000 one day and 1:4000 the next. another sponsor thats always done extremely well is having the same results. this hasnt built up over time, it was quite literally a change over night.

all i can figure is theyre scrubbing too hard or there is something wrong. and of course all the ccbill people are in vegas so i have yet to get a response...

is anyone else having really bad results like this?

[shap]

Same here bro.

I have a sponsor that I have been 1:300 solid since December 2000 and the past two days 0:4000. I've never had a zero signup day with them never mind two in a row.

Oh and as a side note, I tried to pay for the UCJ upgrade thru ccbill 3 days ago and guess what? BOTH MY CARDS WERE DECLINED. They are both valid and full of money cards. I emailed ccbill and some robotic-trained-response-employee kept telling me sorry card no good for us but i can't tell you why. If my card is no good then how many others are being denied as well for no reason?

I'm seriously considering pulling all my sponsors that use CCbill.


Shap

[e-van]

same thing here, I was doing really well last week, and then on sunday, bham. my fave sponsor dies on me, and they are using ccbill...
what do they want, Bill Gates' card?

[Bullet]

use multiple cc processors.

[Saddam Hussein 2001]

<font face="Verdana, Arial" size="2">Originally posted by shap:
If my card is no good then how many others are being denied as well for no reason?

</font>

Just look at your old conversion rate, 1:300.

You loose 13+ signup because they can't process the surfers credit card. http://bbs.adultwebmasterinfo.com/ubb/frown.gif

What ccbill SHOULD do, is give you credit for these 13 sign ups.

It is not your fault their processor is down and they do not send you an email about it.

I don't think they shave.

[MoshMetal]

I wanted to order something with my credit card yesterday with CCBill and guess, they didn´t accept any of my 3 CC :-(.

Before everybody starts laughing.

I do have credit on them http://bbs.adultwebmasterinfo.com/ubb/biggrin.gif

[MikeyPhoenix]

Is it just me or is CCBill stats the biggest
pain in the ass? they should upgrade that whole stats area in my opinion...

Mikey
mike@phoenixcontent.com
www.PhoenixContent.com/ac_entrance.php (http://www.PhoenixContent.com)

[Rodent]

Mikey, their stats are the biggest joke around. Shit needs a major fucking face lift.

[MikeyPhoenix]

Good, i'm glad to hear its not just me, i wouldnt use them at all, but im doing pretty good with exploited teens, well not great but 1:750

Mikey
mike@phoenixcontent.com
www.PhoenixContent.com/ac_entrance.php (http://www.PhoenixContent.com)

[playa]

well i guess CCbill is doing it now,,
cuz IBILL has been fucked up in the last 1 and half months,,,

[Dawgy]

well their chargeback thing is working cuz i got a bunch today.... ugh... guess they got mad cuz i was talkin bout em http://bbs.adultwebmasterinfo.com/ubb/biggrin.gif

[bigdog]

exploited teens converts better then 1:750 you know something is wrong

[Dawgy]

actually exploited teens has always done 1:400 or better for me... now its 0:3000

gotta make u wonder man... http://bbs.adultwebmasterinfo.com/ubb/confused.gif

[battuss]

If every paysite would use Globill the world would be a better place http://bbs.adultwebmasterinfo.com/ubb/biggrin.gif

[Coke]

Not really. If every paysite used globill, they'd have to tighten their chargeback policy and their scrubbing as well, as they'd get a lot more chargebacks and chargebacks mean pure trouble for the merchant.

[battuss]

Hmm, ive been using globill for 6 months now and except for a chargeback frenzy of 1 week a while ago i harldy get chargebacks. They are doing a good job.

[Coke]

How many chargebacks you get doesn't depend on the processor, so a processor which you have hardly any chargebacks with isn't necessarily the best. It's more probably than not caused by your customer base and/or traffic being extraordinarily good http://bbs.adultwebmasterinfo.com/ubb/smile.gif

[Jaiden]

I'm curious what CCbill has to say about all this. How can good credit cards get declined?

Also, is ibill still having the same issues like they have been the whole past month? Or has that lightened up a bit...

[Dawgy]

yah im curious to see what ccbill says too. i hate posting bad things while theyre at the show cuz i know theyll have a hard time responding. but surely there is someone at ccbill who didnt go to the show and who knows whats up and can explain all this?

[mukoh]

I had one trouble with CCBill one time, i signed up for a sponsor and was doing 1:35 off SE traffic, the signups were just rocking i had like 500 hits a day, very targeted SE traffic, the sponsor i thought was the shit, this went on for a week or two, then one day, it dropped like crazy, i went from 1:35-1:40 to 0:3500 and this went on for two weeks, then i just dropped it for a sponsor that uses Ibill but converts 1:300 or so like a rock for months.

[andy2000]

ccbill have rejectet my card loads of times
i think there normal scrub is to tight i guess it must be even worse now

[Dawgy]

haha... oh man this is great:

the guy who owns the building where my office is came in today while i was bitching about ccbill to another friend and offered to try his credit card. it was of course declined for a $19.95 purchase.

here's the funny part... he OWNS the bank where the card was issued... as well as a bunch of other shit. the guy is one of the richest people in texas. and he couldnt buy $20 worth of porn. http://bbs.adultwebmasterinfo.com/ubb/biggrin.gif

[nightangel]

every time i have used my cc card for ccbill stuff it goes through.. plus i'm having a record week this week with my ccbill sponsor sites. go figure.. maybe their stats are not updating or something.. that was happening to me about a month ago.. i didn't see any sales for 3 days i emailed them about it and they told me the stats were down.. a few days later all my sales for those days showed up.

[WETDOG]

Well i would have to say the best thing would be to hae your own CC billing but you have to be a big shot like maxcash or silver cash as those 3rd party guys charge way to much to process CC billing..

Ibill still is good, new sales are low but Rebills are doing well :=)

[shap]

OH SHIT! Dawgy that is definitely some messed up stuff. I think CCbill may be feeling some pressure from visa and that is the reason for the crazy scrubbing.

Btw Wetdog, Silvercash uses epoch and as far as i know up until not long ago so did Max Cash. Not many of the big guys have their own merchant accounts.

Shap

[Energy Hosting]

Lets try some logic.

We assume that all (or almost all) CCbill staff is in Vegas.
They wouldn't (or at least they shouldn't) make a major change when they know that they will not be available to answer support requests.

Therefore, it would be logical to assume that they did not make any changes to their system.

Maybe they have a technical problem? Maybe their software has a bug? Maybe their gateway is down? Maybe their account is messed up? Maybe they have connectivity problems? Maybe their merchant account is messed up? Maybe ....

We can not be sure that they are doing this on purpose, although it is a possibility.

[Dawgy]

<font face="Verdana, Arial" size="2">Originally posted by Energy Hosting:
They wouldn't (or at least they shouldn't) make a major change when they know that they will not be available to answer support requests.</font>


you assume much young jedi. http://bbs.adultwebmasterinfo.com/ubb/biggrin.gif

[e-van]

When I try to access my admin account with CC bill I get an error, Programmer is working on the DB, what worries me is that some of my live links have stopped working! I have tried to contact them but no response yet, damn http://bbs.adultwebmasterinfo.com/ubb/frown.gif Is anyone else having this problem?

[shap]

Hi E-van. Seems like none of the links are working for ccbill. We can only hope when they come back up everything will be working again.

[shane94]

it is all working for me =) ccbill.com and all the links on my site to ccbill.

Shane

[battuss]

CCbill stats are down and Ibill seems to have problems to...

[rukbunker]

Ibill suck ass since 6/26. I used to have at least 1 sign up daily. Now I get nothing..
With the same amount of clicks that is

[shap]

BUMP. Let's put this back up top and hopefully get an answer from CCbill.

[evil]

Well, I also had my Mastercard declined at CCBILL... I wanted to use it at tgswupdates.com

[basschick]

badgurl's card was turned down for a trial membership to her site, and she never uses it except for content, and there was plenty of money on it. i asked her if she had ever had ANY kind of complaints she made or even inquiries and she said no.

i know two other people who were ALSO turned down seeing if their ccbill processing worked, and their cards worked elsewhere.

[shap]

Yep, something is up with CCBill.

Every since the FTC fiasco in October it seems like there has been an eerie calm in the industry. Something tells me the storm is about to hit, and hit REAL HARD!


Shap

[Jaiden]

Whever's going on, is the same thing happening with ibill? I've seen some ratios down again...just me?

[emgee]

i get the same problem with ibill.my mastercard got declined several times,and i complained at the costumerservice.i had to write a mail...and guess what?

since then it worked!
(there was allways money on it,and i'm not from an foreign country)

but now let this thread be a ccbill-thread http://bbs.adultwebmasterinfo.com/ubb/wink.gif

[matte]

I am experiencing the opposite, ccbill are doing very well for me but with ibill my sales has dropped 30% over the last month.
:-(

[sexxx]

Yes , same for me, ibill is way down, and CC is not very good either , but its better then ibill.

[*Kimmykim*]

Sorry for the delay in a reply but I've been at Internext since last Monday and I didnt have a chance to catch up on the boards.

I can think of a couple reasons actually why there could be a problem with conversions for a site, but unless you email me the site name or account number and your referrer number there's not much I can tell you here.

We haven't made any changes to overall scrubbing, nor do we plan to do so --

[Dawgy]

hey KK. how was vegas? i wanted to go so bad but things just wouldnt allow. maybe i can make it to the show this fall.

anyway... i hated to post cuz i knew you wouldnt be able to reply right away. ill email you with the account number i use, and you can take a look at it.

i realize that many factors contribute to a site not converting, but the change from getting good conversions to absolutely none was just so sudden it really made me think.

after talking to others who had the exact same problem with different sites, on the same day, i decided to pull my sponsor links that go thru ccbill. that's just too much of a coincidence to ignore. if we had both been promoting the same site, with the same traffic sources, then yeah i could believe conversions would go to hell. but differet sites, different traffic sources... just too weird http://bbs.adultwebmasterinfo.com/ubb/smile.gif

if you say things are fine, ill put them back up and we can test again with all this traffic.

glad to have ya back!! http://bbs.adultwebmasterinfo.com/ubb/biggrin.gif

[dantheman]

boy i wish i could talk to that blonde sexy one they call kimmykim. http://bbs.adultwebmasterinfo.com/ubb/smile.gif))

i sent you email to kim at ccbill.com last week, let me know if you got it. I need to talk to you for a minute or 2 http://bbs.adultwebmasterinfo.com/ubb/smile.gif)

danny

[*Kimmykim*]

dan,

I tried to call you 3 times in the last hour and keep getting an all circuits are busy recording --

I'm leaving in a few to pick up my son from the airport and I'll be online at home at some point this afternoon (gotta get the dog from the kennel too) so I'll keep trying -

[dantheman]

i'll be here(office) till 3pm your time
1-800-445-3119 after you can try my cell phone number.

[shap]

KK It isn't specific accounts or sponsors that have me worried. It is anybody using CCBill. Last week signups dropped big time. Sponsors where I have had consistent signups since december are now low.

Myself, and many of the people here have tried signing up to sites using CCBIll and have been declined. If there is no reason for the decline then I guess it isn't worth doing business with sites that use CCBIll.


Shap

[shap]

BUMP

[andy2000]

looks like tgswupdates has changed from ccbill
to ibill i think more programs will soon
drop ccbill when i tryed to by tgswupdates
a few weeks ago ccbill rejected my cards and
i had to use the company backup

[basschick]

hey, please talk to the owner of beachteenbabes... she tried her own card and had a friend try theirs and neither worked for a trial to her site. but the cards are working fine and normally.

[basschick]

that last message was for kimmykim - wish we had edit!

[Makaveli]

Shap,
my CCBill stats have been way off to bro. I have been doing steady 7 8+ trials a day with my good friend XTC's proggie (just to name one)and the last week or so it's been way down to like 1 and even yesterday NOTHING http://bbs.adultwebmasterinfo.com/ubb/frown.gif I also agree with what one webmaster said that the CCBill stats interface needs a major face lift they are a joke but, that's a hole other story... I too would like to here what they have to say about this...

Peace
Martin

[renpost]

well i tried to buy the ucj script i gave it 4 days in a row kept on failing but i use my card on paysite through ibill worked fine... money is available... but on the other note, ibill is my processor and my signups are WAY down i been with them a year and half this month is my worste month some ppl are reporting to me that they have had a solid week without a signup... this is not looking good... anyone no a good cc process get ahold of me please 31828292

[shap]

KimmyKim you have a nice audience here awaiting your response.

To clarify: Why are so many valid credit cards being denied??

Shap

[*Kimmykim*]

shap,
as I mentioned earlier in this thread, anyone who wants to email me regarding specific partner or account numbers is welcome to do so, and I will be happy to have our people look at the transactions. Same thing with individual card transactions that were declined. Since I said that, I've had all of one to do so, and that is the only one I am going to look into since it is the ONLY ONE with specific information that can be researched.

We haven't made any changes overall, we do however have and use the ability to make changes to specific accounts and even referrers, and do on many occasions. But without acct numbers, there's not much more to say.

I'll stack our thruput against any other processor in this industry and I'll bet you we either win or tie for first. This I know from processing other people's declines and from seeing what gets pushed thru by other companies on stuff we decline.

I'll be happy to help you or anyone else with the research, but until you take the time to email me the information, well...

kim@ccbill.com

[Lensman]

No to rain on anyones parade, but we've used ccbill for some of our processing since ccbill opened.

And our signups with them have not fallen one bit in the last 30 days. In fact, I recommend using them, especially with the new enhancements on the horizon.

[Dawgy]

<font face="Verdana, Arial" size="2">Originally posted by *Kimmykim*:
We haven't made any changes overall, we do however have and use the ability to make changes to specific accounts and even referrers, and do on many occasions. </font>


are you saying you can go in and modify a specific account so that it has a harder scrub scenario or something? like you could decide that i dont need to be getting 40 signups a day so ccbill scrubs my transactions harder or something? thats crazy, obviously, but sounds like that's what youre saying. can you clarify?

anyway, i gave you my account numbers, and im interested to hear if you see anything that would cause me to suddenly get 0 signups
after getting fairly decent ones consistently.

like i said in my original post, i understand traffic quality comes & goes, but its just very odd that suddenly one day so many people's conversions ratios would go to hell. and i know some people's didnt. which perplexes me even more. but still i dont think it has to do with anyones account. thats just too narrow of a solution for such a broad and common problem.

hope you're recovering from vegas nicely http://bbs.adultwebmasterinfo.com/ubb/biggrin.gif

thanx

[Lensman]

She's saying that accounts with higher fraud and CBs could be scrubbed more than one without.

They don't throttle back your signups.

[Dawgy]

ah gotcha. i knew they wouldnt throttle signups, thats stupid. http://bbs.adultwebmasterinfo.com/ubb/smile.gif

hmmm anyway... still trying to figure this out

[*Kimmykim*]

thanks Lensman, you beat me to the answer --

There's absolutely no reason why we would ever want to or attempt to limit good joins to any account -- remember we make our money based on the number of good transactions that we run through the system every day -- we don't want junk -- fraud, cb's, stuff like that, and scrubbing is designed to minimize the bad while passing as much of the good as we can --

It's also much better from every account holders stand point that we have that fine tune on our areas of control -- imagine if you had a program with 10 potentially fraudulent webmasters, and instead of us being able to watch them with modified scrubbing, we had to turn up the scrub on every webmaster in the program... see what I mean?

On the note that I left this thread last nite, I'm happy to report that I've now had three more people inquire as to specifics and we are looking into those right now http://bbs.adultwebmasterinfo.com/ubb/smile.gif

[flick69]

This might sound like a stupid question, but I'm new here so bear with me.

My sites are all AVS. Will specific sites using the AVS get particular attention (for scrubbing) or the AVS itself?

I'm not sure what level of control you (ccbill) actually have. I've seen my signups plummet and I'm trying to find answers.

[basschick]

flick69, there are many factors that can affect avs sales.

one is that sales in our business usually do slow down some in summer. this is my sixth summer in this biz and it seems to happen every year.

also your avs may have changed something - may have added graphics that don't appeal to the surfers as much or changed something in the terms that seem more threatening to the surfer. your avs's server may have slowed down.

and sometimes tastes on the web change - much faster than on tv because everything is so instantaneous.

or the processor could be scrubbing harder from too many cancellations.

[flick69]

Thanks Basschick,
I've looked at those factors and have tried to id what it may be - nothing adds up though.

I guess my real question is...
Are my sites being scrubbed too hard because I'm using an AVS which is getting scrubbed too hard?

[*Kimmykim*]

While I can't discuss any specific site's scrubbing, or any specific resellers scrubbing (except for with the account holder and then sometimes not fully), I can say this --

If a reseller or a site generates too many flags -- you know little things that don't add up -- then the accounts are flagged for manual review.

We have a group who does nothing else in their jobs but analyze transactions that are up for review and they are quite meticulous about it. We hesitate to ever do anything to jeopardize someone's account with us, and we don't like terminating people, so the guys are very thorough in looking for ways that the flags could have come up inadverdently, rather than by deliberate fraud.

We also run into situations where we get member complaints from a site and when these become more than random ("the girl didn't suck that dick long enough to suit me" does NOT qualify as a complaint lol) then we start to look into specific accounts as well.

All in all, every account I've looked at this week, whether related to this issue or any other, is down on traffic right now, some are WAY down.

If I haven't gotten back to you yet on your specifics, please don't take any of the above as targetted at you -- I'll let you know if there is a problem or what our numbers show and if you want, what I personally think you might do to improve the numbers (of course you know more traffic is always going to be in my response ;-}}} ) --

I hope everyone's having a safe and happy 4th here in the states, it's been hot as a firecracker here in AZ today http://bbs.adultwebmasterinfo.com/ubb/smile.gif

[flick69]

thanks kimmy http://bbs.adultwebmasterinfo.com/ubb/wink.gif

[Jaiden]

Hopefully, a few of the webmasters who contacted kimmy about the issue, would give us a bit more information; since kimmy can't discuss this openly...which i completely understand.

So for the people who had the problems and got answers, what the heck happened?