Fart
08-24-2001, 10:26 PM
Well, this is the FIRST email whatsoever I got from them since all the downtime and redirect mess. Needless to say that I couldn't get hold of them within the last days although I tried numerous times.
Subject: RE: my sites are getting redirected
>XXX,
>
>You invoice is 45 days past due. Billing has made numerous attempts to have
>you pay by several methods.
>
YYY, what made you think you could come away with this? Nonetheless I
will try to stay calm and discuss it with you:
I did send you my cc details and also offered wire transfer. You are
the one who couldn't process any of my perfectly good cards, cards with
which I paid hosting, software and content numerous times, everything
in the US, never a problem, and you also admitted that you are having
this processing problem with international visa and mastercard a couple
of times with your current processor. You also told me not to worry
(because I was) and that you are going to get it fixed on the payment
processor side. You refused to process my card manually or take a wire
or anything else although I offered this repeatedly. The only thing
that you sent me in "numerous attempts" was an automatic invoice. Now
what does that help if we are personally discussing the processing
problems on your side at the same time?
I also didn't kow that you wouldn't be able to process the card &
REFUSE to do it manually or take a wire BEFORE & I signed up and transferred my domains, how should
I?
You then opened a paypal account and told me to do as well, which I immediately did. Then I told you that I need to wait for the first cc statement because I need a number in there which paypal is going to submit along with their first test charge of $1. I told you that I should get the next cc statement in a couple of days because I get it every two weeks. I also told you that I can't just call the cc company and ask for the paypal number because paypal clearly says on their site that exactly this will get the paypal account canceled. I again offered to pay by other means but you simply didn't respond anymore. That was where we have been so far. Me waiting for the cc statement because you couldn't process cards and aren't willing to take wire or a check, and you, saying everything is fine, and deleting my account and redirecting my traffic a little later.
>
>The 200+ .htaccess file you uploaded to the server gave us some major
>memory problems by confusing apache beyond belief.
>
Below is an example of the .htaccess files I used. All where the same.
No additional instructions in other htaccess files. You are going to
tell me they caused problems? Well in that case the problem would be on
your side and your server configuration. If you were technically better
skilled you could have come up with something more reasonable. Needless
to say that the server run smoothly a couple of days without problems
WITH my htaccess files beeing there. Everyone who doesn't know much
about htaccess please spare your comments unless you know your stuff:
--start htaccess file--
DirectoryIndex anotherthanthedefault.html index.html
AddType application/x-httpd-php .html
ErrorDocument 404 http://www.mydomain.com/
--end htaccess ---
As for 200+, well it was 200+ domains and you told me that this is fine
with you (I even sent you the config files for the apache and the dns zone
files to decrease your work load, how many customers do that?). It was
200 htaccess files because it was 200 domains. Not hard to understand I
think.
>Besides not paying your invoice you took the opportunity to bash this
>company in the message boards every time we had some small downtime
>on your server and as a matter of fact some of that downtime
>was caused by your abusive and excessive .htaccess.
>
Look, in the first place you where down for days and didn't respond to any email, second I did try to pay and you didn't let me, and I didn't say anything else on the boards other than "my sites are
down too" after someone asked this (after the sites beeing down for a
hole day already and NO replies from you) and after another guy already
said that his sites are down as well. I didn't even start the thread.
If you followed the threads closely you could have seen that I was
pretty friendly about techiemedia and that I assumed that it "must have
been hacked or something".
In the following time you closed my ftp account (and opened it a few days and a couple of emails later after I asked where this is going to lead to and that I am fucking willing to pay but you won't let me and paypal needs a few days to get activated), later on you started
beeing down all the time, a little later you deleted all the htaccess
files on the server (ridicilous - you obviously don't know your stuff -
these htaccess files don't do any harm) which caused the server to NOT
display any ads anymore but just plain the galleries.
Finally you obviously lost you mind or something and just deleted everything on my
account right away and started redirecting the traffic to your sponsor
http://12.42.235.37/exit/novirtua/index.html
NOTE: YOU DID ALL THIS WITHOUT EVEN CONTACTING ME, without asking for
something or warning about anything!
Look man, I earn more than 99 dollar a day and my hosting fees have been more than 10x higher before, why the fuck should I not want to pay the damn fee! I sent you the cc details including even the cvv number on the backside, I offered wire payment and told you that I'd pay in any other way that you would come up with.
>We'd rather not have you as a customer on our elite service.
>
That is not the question at hand here, really not. Please let me know
what you are going to offer me as compensation for the downtime, the
data loss and the redirected traffic. I still can't believe that you
are serious about this or this beeing techiemedia, deleting accounts and stealing traffic.
Regards
XXX
>Regards,
>
>Support
>
Subject: RE: my sites are getting redirected
>XXX,
>
>You invoice is 45 days past due. Billing has made numerous attempts to have
>you pay by several methods.
>
YYY, what made you think you could come away with this? Nonetheless I
will try to stay calm and discuss it with you:
I did send you my cc details and also offered wire transfer. You are
the one who couldn't process any of my perfectly good cards, cards with
which I paid hosting, software and content numerous times, everything
in the US, never a problem, and you also admitted that you are having
this processing problem with international visa and mastercard a couple
of times with your current processor. You also told me not to worry
(because I was) and that you are going to get it fixed on the payment
processor side. You refused to process my card manually or take a wire
or anything else although I offered this repeatedly. The only thing
that you sent me in "numerous attempts" was an automatic invoice. Now
what does that help if we are personally discussing the processing
problems on your side at the same time?
I also didn't kow that you wouldn't be able to process the card &
REFUSE to do it manually or take a wire BEFORE & I signed up and transferred my domains, how should
I?
You then opened a paypal account and told me to do as well, which I immediately did. Then I told you that I need to wait for the first cc statement because I need a number in there which paypal is going to submit along with their first test charge of $1. I told you that I should get the next cc statement in a couple of days because I get it every two weeks. I also told you that I can't just call the cc company and ask for the paypal number because paypal clearly says on their site that exactly this will get the paypal account canceled. I again offered to pay by other means but you simply didn't respond anymore. That was where we have been so far. Me waiting for the cc statement because you couldn't process cards and aren't willing to take wire or a check, and you, saying everything is fine, and deleting my account and redirecting my traffic a little later.
>
>The 200+ .htaccess file you uploaded to the server gave us some major
>memory problems by confusing apache beyond belief.
>
Below is an example of the .htaccess files I used. All where the same.
No additional instructions in other htaccess files. You are going to
tell me they caused problems? Well in that case the problem would be on
your side and your server configuration. If you were technically better
skilled you could have come up with something more reasonable. Needless
to say that the server run smoothly a couple of days without problems
WITH my htaccess files beeing there. Everyone who doesn't know much
about htaccess please spare your comments unless you know your stuff:
--start htaccess file--
DirectoryIndex anotherthanthedefault.html index.html
AddType application/x-httpd-php .html
ErrorDocument 404 http://www.mydomain.com/
--end htaccess ---
As for 200+, well it was 200+ domains and you told me that this is fine
with you (I even sent you the config files for the apache and the dns zone
files to decrease your work load, how many customers do that?). It was
200 htaccess files because it was 200 domains. Not hard to understand I
think.
>Besides not paying your invoice you took the opportunity to bash this
>company in the message boards every time we had some small downtime
>on your server and as a matter of fact some of that downtime
>was caused by your abusive and excessive .htaccess.
>
Look, in the first place you where down for days and didn't respond to any email, second I did try to pay and you didn't let me, and I didn't say anything else on the boards other than "my sites are
down too" after someone asked this (after the sites beeing down for a
hole day already and NO replies from you) and after another guy already
said that his sites are down as well. I didn't even start the thread.
If you followed the threads closely you could have seen that I was
pretty friendly about techiemedia and that I assumed that it "must have
been hacked or something".
In the following time you closed my ftp account (and opened it a few days and a couple of emails later after I asked where this is going to lead to and that I am fucking willing to pay but you won't let me and paypal needs a few days to get activated), later on you started
beeing down all the time, a little later you deleted all the htaccess
files on the server (ridicilous - you obviously don't know your stuff -
these htaccess files don't do any harm) which caused the server to NOT
display any ads anymore but just plain the galleries.
Finally you obviously lost you mind or something and just deleted everything on my
account right away and started redirecting the traffic to your sponsor
http://12.42.235.37/exit/novirtua/index.html
NOTE: YOU DID ALL THIS WITHOUT EVEN CONTACTING ME, without asking for
something or warning about anything!
Look man, I earn more than 99 dollar a day and my hosting fees have been more than 10x higher before, why the fuck should I not want to pay the damn fee! I sent you the cc details including even the cvv number on the backside, I offered wire payment and told you that I'd pay in any other way that you would come up with.
>We'd rather not have you as a customer on our elite service.
>
That is not the question at hand here, really not. Please let me know
what you are going to offer me as compensation for the downtime, the
data loss and the redirected traffic. I still can't believe that you
are serious about this or this beeing techiemedia, deleting accounts and stealing traffic.
Regards
XXX
>Regards,
>
>Support
>